Terms and Conditions
Below are the Terms and Conditions that have been carefully written and placed to protect you ("The Client/Customer") and myself (“EpiphanyCreative Design"). It is recommended that you view these terms prior to purchasing or contacting me for projects.
PAYMENTS + PRICING
By submitting payment on www.epiphanycreativedesign.com, you are consenting to the terms and conditions of this agreement on behalf of yourself, and/or your organization or business. All pricing is subject to change at any time and becomes effective upon posting to this site. For Monthly Retainer Services, payment is due in FULL at beginning of each month. For Monthly Design Retainer, designs must be used by end of month or client forfeits remaining designs unless client pays for a consecutive monthly retainer at the beginning of the following month. No rollover on Monthly Social Media Retainer. For projects $199 and under, payment in FULL is required before work will begin. For projects over $200, a non-refundable payment of at least 50% is required before any work will begin. You are paying for my time and to secure your spot on the project list. I work in order of payment received. Unless purchasing directly from the site, full payment or deposits must be paid within 48 hours of receipt of invoice or the project is subject to cancellation and the spot will be given to the next client. All remaining unpaid balances will be due within 48 hours of your final approval of the design project. Once the final payment is made, the project will be finalized and all files will be sent to you. WORK DOES NOT COMMENCE UNTIL PAYMENT IS RECEIVED, NO EXCEPTIONS. Payments can be made in full via during checkout on this website. Payments currently accepted via Paypal* and Cash App $epiphanycreative. *Note: There will be 3.5% convenience fee added to all Paypal Transactions. Any Paypal payments submitted via e-check must be 100% cleared before project will begin. If you are paying using one of the third party sources, by submitting payment for any design service or other services provided by Epiphany Creative Design, you are consenting to the terms and conditions of this agreement on behalf of yourself, and/or your organization or business.
REFUNDS + CANCELLATIONS
Due to the nature of work, Epiphany Creative Design does NOT provide refunds for any services unless agreed upon. Ownership of all artwork, layouts and development will remain the property of Epiphany Creative Design and remaining work will not be sent to the client for their ownership. For Monthly Retainer Services, services offered on month-to-month agreement with payment due in full at beginning of month. Client must use designs or social media services within month services being paid for, no rollover on social media services. Designs must be used by end of month or client forfeits remaining designs unless client pays for a consecutive monthly retainer at the beginning of the following month (i.e. In December, client only uses 8 of 10 designs and its December 31st, client decides to pay for Monthly Design Retainer Services for the month of January, the 2 designs rollover to January, client now has 12 designs to use before end of January).
The only reason any monies will be refunded is in the event Epiphany Creative Design is unable to do the project for unforeseen personal reasons or illness.
TURNAROUND TIME FRAMES
Turnaround times vary per project, typically turnaround time is 3-7 business days** for most projects, website design is 2-4 weeks**. This is subject to change depending on my workload which will be disclosed to the client when inquiring. Turnaround times also depend if all your CONTENT (provided by client) is readily available and deposit is made. Failure to have all of content ready when making deposit, can cause a delay in your completion date. Due to the uniqueness of each project and client, more time may be needed for satisfied completion. Holidays are not included in the time frame of any project. **This is an estimated turnaround time and again is based on my current workload.
Orders Approved and Payment Processed* By 9AM CST / 7AM PST / 10 AM ET: Turnaround time begins that day as long as all content is provided for project.
Orders Approved and Payment Processed* After 9AM CST / 7AM PST / 10 AM ET: Turnaround time begins the next business day as long as all content is provided for project.
Rush Orders Available For Additional Fee starting at $25.
REVISIONS + DRAFTS
Draft images of ANY kind are for the purpose of approval only. They may not be copied, manipulated, or distributed to any other person or company other than those directly involved with the project without prior permission from Epiphany Creative Design. All drafts works are the property of Epiphany Creative Design. For all projects (excluding Logo Design/Development) done by Epiphany Creative Design, there is a TWO (2) revision limit, unless otherwise stated (Monthly Design Retainer also has a 2 revision limit). After that, additional revisions will incur the following fees: Text Based logos: $5 fee per revision, Image Based logos: $10 fee per revision, all other services except website design: $5 fee per revision unless otherwise discussed; for a full revamp there is a $30+ revision fee depending on project type. Website Design comes with 3 rounds of revisions, additional rounds may incur fee, discussed and agreed per project. Client assumes responsibility for accuracy of ALL text and images provided for projects. PLEASE PROOFREAD CAREFULLY! Final approval for accuracy is the client/customer responsibility. Epiphany Creative Design is not responsible for incorrect information provided by you or for errors which were not detected upon review of the proof. There will be an additional charge for corrections to the file after the final approval, regardless of the party at fault.
It is important to have a vision of some kind for your business so it can be relayed to Epiphany Creative Design. If you want Epiphany Creative Design to freestyle our ideas for your project, keep in mind our creative visions may not match. This can lead to more revisions than needed which will result in an additional fee. Clients are required to submit all high quality photos and/or verbiage (text) to be used for project. Pixelated and dull photos will not result in the best quality design. Please make sure all submitted content is spell checked and not subject to copyright. Epiphany Creative Design may revise submitted content if deemed necessary for the the project.
After the final project design is approved, the files will be sent to client via email or via Google Drive link unless otherwise discussed. For all digital projects, the client will receive a JPG and PNG file type. If a PDF file is needed, please mention this before deposit is paid. Logo designs will be sent in JPG, PNG, PDF, and ESP graphics file format. Additional formats are available for additional fee. If you would like other formats, please mention this before deposit is paid.
All original Photoshop and Illustrator files remain in the possession of Epiphany Creative Design. Once finalized project files have been delivered to you, you own the rights to what you have purchased.
Copyrighting and/or trademarking your logo is solely up to the client. You, the client, have ownership of the final logo design for use in any media application that is beneficial to your organization. Epiphany Creative Design retains the right to use the final logo, or any versions of the logo created in the process, within printed and online portfolios, including promotional materials such as newsletters and advertisements. The client also gives Epiphany Creative Design permission to use client’s full name, and/or website address, for testimonial purposes on her website, or other business related media. The client understands that it is the client’s responsibility to copyright the logo design (www.copyright.gov) and/or seek trademark (www.uspto.gov/main/trademarks.htm).
The client shall inform the designer in writing before the project commences if any portion of any material or information provided by the client or if any portion of the project is confidential.
All information disclosed on this site is protected and secured. No information shared on this site will be shared or disclosed to any third parties. This includes email addresses, addresses, telephone numbers, credit card information, etc.
LIMITATION OF LIABILITY
Client agrees that Epiphany Creative Design will not be liable for any damages (including, but not limited to, incidental or consequential damages), that arise from Epiphany Creative Design performance of this commission (including, but not limited to, failure to perform in a timely manner, regardless of whether the failure was intentional or negligent.).
After order is placed, please allow 3-5 business days to process and verify credit card authorization before we ship your order. Shipping is 2-3 days, and all orders are shipped via USPS. When your order is shipped we will email you with a tracking number.
We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to holidays.
Epiphany Creative Design is dedicated to protecting the privacy of each and every one of our clients and customers. We will not disclose any information regarding our customers or visitors to any third parties.
If you have purchased a product or service from Epiphany Creative Design, we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us when you subscribe to our mailing list. Subscribers have the option to unsubscribe from marketing communications that we send at any time. If you do not wish to continue to receive e-mails from us, you should opt-out by clicking on the "unsubscribe" link in any emails you receive. Unsubscribing will suspend your e-mail notifications. You can always sign up again if you wish to receive communications from us again.
If you would like to verify the information you have submitted to Epiphany Creative Design, you may do so by contacting us via e-mail at firstname.lastname@example.org. Due to our security procedures, we may request proof of identity before we reveal any information.
We are always happy to hear from our clients and customers, and we are always grateful for any feedback to ensure our customers are completely satisfied with the service we offer. If you have any questions, comments, or feedback, please contact us via email at to answer any questions you may have.
The security of your personal information is very important to us. You can be assured that all sensitive information will be handled with discretion. Your personal information is maintained through secure networks and is only accessible by a limited number of our staff who have been granted access rights and are required to keep the information confidential. For security reasons, no personal checks are accepted for payments.
All Terms & Conditions and Policies are subject to change at any time.
Last updated: 3/15/2018